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US Stores Are Considering Allowing Customers to Pursue a Refund and Keep the Items in Question Due to Cost Effectiveness

Image Source: Prostock-studio / Shutterstock

While the ongoing supply chain problems affecting the global economy have had the expected effects, they’ve also had some decidedly unexpected effects. Specifically, many retailers around the United States are overstocked on seasonal merchandise, and keeping all of it on shelves and in warehouses is costing them more than they would make selling it. This problem is further exacerbated by customers returning unwanted merchandise. In order to keep outdated merch off the shelves, retailers are considering incentivizing customers to just keep it.

Some stores in the US are considering allowing customers who pursue a refund for merchandise to get both their money back and the merchandise in question to keep. While strange-sounding, it would actually cost less to simply give a customer the item and their money back than it would to store it long-term in the store or in a warehouse.

“It would be a smart strategic initiative,” Burt Flickinger, managing director of retail consultancy Strategic Resource Group, told CNN. “Retailers are stuck with excess inventory of unprecedented levels. They can’t afford to take back even more of it.”

“For every dollar in sales, a retailer’s net profit is between a cent to five cents. With returns, for every dollar in returned merchandise, it costs a retailer between 15 cents to 30 cents to handle it,” Flickinger added.

Normally, stores with an excess of returned or unsold merchandise would simply send the overstock overseas for liquidation. However, as a major component of the supply chain issues revolves around shipping ports, this would be just as unfeasible as receiving new inventory would be.

The only major concern in this practice would be staving off fraud. Obviously, letting customers keep both their money and the merchandise would be an extremely fraud-vulnerable practice, so retailers would need iron-clad procedures in place before they can enact this idea.

Image Source: Prostock-studio / Shutterstock

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